Privacy Policy

Information We Collect

When you shop with us or create an account, we collect the information you provide directly:

We also automatically collect some technical information when you visit our website, such as your IP address, browser type, device information, and pages visited. This helps us improve the shopping experience and troubleshoot issues.

• Name and contact information (email, phone, shipping address)
• Payment information (processed securely through Stripe—we never store card numbers)
• Order details and personalization preferences
• Gift Assistant preferences if you opt in (gift recipients, occasions, style notes)
• Communications you send us

How We Use Your Information

We use your information to fulfill orders and provide the service you expect:

• Process, personalize, and ship your orders
• Communicate about your orders (confirmations, shipping updates, questions)
• Provide customer support when you reach out
• Improve our products, website, and services
• Send promotional emails if you've opted in (you can unsubscribe anytime)
• Power the Gift Assistant with your preferences (only if you enable it)

Gift Assistant & Your Privacy

The Gift Assistant helps you keep track of the special people in your life—birthdays, preferences, and occasions. This information stays in your private account. We use it only to show you relevant gift ideas and send optional reminders.

We never share your gift lists or recipient information with third parties. Your gift-giving is personal, and we treat it that way.

Information Sharing

We do not sell, rent, or trade your personal information. We share data only with trusted partners who help us run our business:

• Stripe processes payments securely
• ShipStation and carriers (USPS, UPS, FedEx) handle shipping
• Email providers send order confirmations and updates
• Directus powers our product catalog and order management

Data Security

We take reasonable measures to protect your information:

While no system is perfectly secure, we work to keep your data safe and respond promptly if issues arise.

• All pages use HTTPS encryption
• Payment data is handled by PCI-compliant processors (Stripe)
• Access to customer data is limited to team members who need it
• We regularly review our security practices

Cookies & Tracking

We use cookies to keep you logged in, remember your cart, and understand how visitors use our site. We do not use aggressive tracking or sell data to advertisers.

You can adjust cookie settings in your browser, though some features (like staying logged in) may not work without them.

Your Rights

You can access, update, or delete your account information at any time from your account settings. If you'd like us to export or permanently delete your data, contact us and we'll take care of it.

If you're in a jurisdiction with specific privacy rights (like California or the EU), we honor those rights. Just reach out and let us know what you need.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

If we make meaningful changes to this policy, we'll update this page and note the revision date. For significant changes, we may also notify you by email.

Questions?

If you have questions about how we handle your data, we're happy to help. Reach out through our contact page and we'll respond as quickly as we can.

Have questions? Contact us and we'll be happy to help.